30 Night Trial
Every West Align pillow comes with a 30 Night Trial. Sleep on it for up to 30 nights from the day it's delivered. If it isn't right for you, email support@westalign.com within 30 nights of delivery and we'll give you a full refund. Our seat cushion comes with the same 30 day guarantee.

You don't need to send a used item back. Just reply to our email with a photo of it being thrown away, and we'll process your refund. If you bought a bundle, the trial covers your whole order.

One trial per customer or household.

Unopened Items
If your order is still sealed in its original packaging, you can return it within 30 days of delivery. We'll email you a free return label and refund you once it arrives back at our Danbury address.

Damaged, Defective or Wrong Items
Please check your order when it arrives. If anything is damaged, defective or not what you ordered, email us within 7 days of delivery with your order number and a photo. We'll send a replacement or refund you.

1 Year Warranty
Your pillow is covered for 1 year from delivery against manufacturing defects and loss of structural support under normal use. Email us your order number and photos, and if it's covered, we'll replace it.

How to Start a Refund or Claim
Email support@westalign.com with your order number and a short note on what happened. We reply within 1 business day.

Refunds
Approved refunds go back to your original payment method within 10 business days. Your bank may take a few extra days to post it. If more than 15 business days have passed since we approved your refund, email us.

Exchanges
We don't do direct exchanges. If you'd like something different, we'll refund your original order and you can place a new one.

Questions
Email support@westalign.com or call 845-363-6589. Monday to Friday 9 AM to 6 PM ET, Saturday 10 AM to 4 PM ET.